FAQ
Your Inquiries Answered
Where do you ship to?
For our Cruise Ship Customers, we offer delivery to your consolidator and shipside delivery to the following ports of call:
Port of Miami | Port Everglades | Port of Tampa | Port Canaveral
Port of New York | Port of Boston | Port of New Orleans
Port of Los Angeles | Port of Seattle | Port of Vancouver
All major European ports
For our Export Customers, we offer air freight service into all Caribbean islands.
What is your return policy?
Customer satisfaction is a top priority for Star Fish & Seafood, LLC. For food safety reasons and because seafood products are perishable, returns cannot be accepted once the driver has departed the delivery location. If you receive your order and it's damaged or spoiled as a result of a Star Fish’s mistake, we will replace the product or refund your money. Any request for a refund/replacement must be made within 24 hours upon delivery. For fresh or live seafood, claims must be made at the time of delivery. Live product, like other fresh product, cannot be guaranteed beyond the day of delivery. Be sure to inspect all product promptly and notify us of any problems directly. Please make note of the production code(s) on the packaging and do not discard any product/packaging until after speaking to a Star Fish representative. To contact one of our representatives, email us at clientcare@starseafood.com, or call (305) 946-1608. We reserve the right to limit refunds and replacements.